Feedback & Complaints
Patient feedback and complaint mechanism at RPGMC Kangra — grievance redressal, suggestions, and quality improvement.
Introduction
RPGMC Kangra values feedback from patients and their families to continuously improve the quality of healthcare services. Multiple channels are available for patients to provide feedback, file complaints, or offer suggestions.
How to Give Feedback
- Feedback forms available at OPD and ward reception counters
- Online feedback portal (coming soon)
- Suggestion boxes placed in OPD, wards, and hospital entrance
- Direct feedback to the Medical Superintendent's office
- Verbal feedback to treating team or nursing staff
Grievance Redressal
Medical Superintendent: 01892-287187
Control Room: 01892-287001
Email: medicalsupdt@rpgmc.ac.in
Office Hours: 9:00 AM – 5:00 PM (Monday to Saturday)
Complaint Categories
| Category | Escalation |
|---|---|
| Medical treatment concerns | Medical Superintendent |
| Staff behaviour / conduct | Head of Department / Medical Superintendent |
| Cleanliness / hygiene | Hospital Administrator / Infection Control Committee |
| Billing issues | Billing Officer / RKS Secretary |
| Discrimination (SC/ST/OBC) | Complaint Portal for Discrimination |
| Sexual harassment | Internal Complaints Committee — as per POSH Act |
Complaint Portal for Discrimination
In accordance with the directives of the Hon'ble Supreme Court, a dedicated portal is available for registering complaints of discrimination against SC/ST/OBC students and patients. Complaints are handled with strict confidentiality.
Timeline
All grievances are acknowledged within 48 hours. The hospital aims to resolve complaints within 15 working days. Complainants will be informed of the action taken.