Patient Rights

Patient rights and responsibilities at RPGMC Kangra — quality care, informed consent, privacy, and grievance redressal.

Introduction

RPGMC Kangra is committed to upholding the rights of every patient who seeks care at the hospital. All patients are entitled to respectful, dignified, and quality healthcare services in a safe environment.

Patient Rights

Right to receive prompt, respectful, and dignified care
Right to information about diagnosis, treatment, and prognosis
Right to informed consent before any procedure
Right to privacy and confidentiality of medical records
Right to choose or refuse treatment (as per prevailing laws)
Right to access medical records and reports
Right to seek a second opinion
Right to know the identity of treating doctors and staff
Right to a safe and clean environment
Right to grievance redressal

Patient Responsibilities

Provide accurate and complete medical history
Follow the prescribed treatment plan
Inform the treating team of any changes in condition or medication
Respect hospital rules, staff, and other patients
Pay applicable charges on time
Provide feedback to help improve services

Patient Charter

The Citizen's Charter of RPGMC Kangra outlines the hospital's commitment to service quality, transparency, and accountability. The charter is displayed in the OPD and ward areas and is available on the hospital website.

Reporting Concerns

If you believe your rights have not been respected, you may report the concern to the Medical Superintendent's office or through the Feedback & Complaints mechanism. Confidentiality will be maintained.