Grievance Redressal

For Patients

Patients can file grievances regarding hospital services:

• In Person: Hospital Reception / PR Office
• Phone: [Number]
• Suggestion Box: Located in the OPD and IPD areas

For Public

• Email: [grievance@rpgmc.ac.in]
• Online Portal: [Link]
• Post: The Principal, RPGMC Kangra

Grievance Categories

• Service quality
• Staff behaviour
• Cleanliness and hygiene
• Infrastructure issues
• Billing and charges
• Any other concerns

Turnaround Time

Priority	Response Time	Resolution Time
Critical	2 hours	24 hours
High	24 hours	3 working days
Normal	48 hours	7 working days

Grievance Officer

• Name: [Name]
• Phone: [Number]
• Email: [Email]